Privacy Policy for VoiceCart

VoiceCart ("we," "us," or "our") is committed to protecting the privacy of merchants and their customers. This Privacy Policy outlines how we collect, use, and safeguard personal information in connection with our conversational shopping assistant app integrated with Shopify stores.

1. Information We Collect

From Merchants:

• Store Information: Store name, URL, Shopify domain, and contact email.
• Product Data: Product listings, categories, prices, and descriptions accessed via Shopify's APIs.
• Usage Data: Logs of interactions with the VoiceCart assistant, including queries and responses.

From Shoppers:

• Interaction Data: Questions asked, preferences indicated, and selections made during sessions.
• Device Information: IP address, browser type, and language settings.
• Optional Personal Information: If voluntarily provided during interactions, such as names or email addresses.

2. How We Use the Information

• To provide real-time, relevant responses through the VoiceCart assistant.
• To improve the accuracy and effectiveness of our conversational models.
• To offer insights to merchants on customer interactions and preferences.
• To ensure the security and stability of our services.

We do not sell personal data to third parties.

3. Data Sharing and Disclosure

We may share information with:

• Shopify: To maintain functional integrations, in accordance with Shopify's API terms.
• Service Providers: Third-party infrastructure providers under strict confidentiality agreements.
• Legal Authorities: If required to comply with legal obligations.

4. Data Storage and Security

• Data is stored on secure servers located in EU, Finland, Helsinki
• All data transmissions are encrypted using HTTPS.
• Access to data is restricted to authorized personnel and is logged for audit purposes.
• Conversation logs are retained for [Insert Retention Period, e.g., 90 days], unless otherwise agreed upon with the merchant.

5. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal data.
• Object to or restrict the processing of your data.
• Data portability.

To exercise these rights, contact us at support@getvoicecart.com.

6. Cookies and Tracking Technologies

VoiceCart may use cookies or similar technologies to:

• Maintain session information for seamless interactions.
• Analyze usage patterns to enhance functionality.

You can manage your cookie preferences through your browser settings.

7. Children's Privacy

VoiceCart is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify merchants of significant changes through email or the Shopify App Store listing.